Privacy policy

Last updated: October 19, 2026

1. Who we are

HI9 operates hi9.com. This policy applies to the public website. If we later offer accounts or paid fulfillment under a separate notice, that notice will control those services.

2. Information we collect

We may collect information you send through inquiries, such as name, contact details, destination, travel dates, and device information. The site also uses technical logs and analytics, including Google Analytics, which may collect device, browser, and usage data.

3. How we use information

We use this information to respond to requests, improve the site, understand which pages help travelers choose a plan, and operate security and analytics. We do not sell personal information.

4. Cookies and analytics

Analytics scripts may set cookies or similar identifiers. You can control cookies in your browser. Blocking analytics may limit our ability to measure site performance.

5. Sharing

We may share information with service providers who host the site, provide analytics, or help us respond to inquiries, and when required by law. We do not share inquiry details for unrelated marketing.

6. Retention

We keep inquiry and log data only as long as needed for support, security, and legal records, then delete or de-identify it.

7. Your choices

You may ask us to correct or delete personal information we hold about you, subject to legal retention needs. Use the contact page to make a request.

8. Children

The site is not directed at children under 13, and we do not knowingly collect their personal information.

9. Changes

We may update this policy. The date at the top is the latest version.